Site Assemble Internet Services
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Hosting Policies | Terms of Service


Acceptable use policy

Content

You may not upload any material, transmit any message, link to any website, execute any program, or otherwise use our services or infrastructure to engage in any activity, that:

  1. Infringes on any copyright, trade secret rights or patent rights of any third party;
  2. Violates any law or regulation, including without limitation the laws and regulations governing export control;
  3. Solicits the performance of any illegal activity;
  4. Is defamatory or trade libelous;
  5. Is pornographic, or obscene;
  6. Contains nudity or adult matieral;
  7. Contains discriminatory or hate propaganda;
  8. Contains "warez", hacking-related material, or material which promotes the illegal distribution of software;
  9. Contains viruses, Trojan horses, worms, time bombs, or cancelbots;
  10. Contains any computer program or defect intended to damage a computer system or its data;
  11. Attempts to gain unauthorized entry into another system or service;
  12. Conceals the identity of a person or system, by forging headers, or spoofing IP addresses, for example;
  13. Attempts to disable a system or service through the use of denial-of-service (DOS) attacks;
  14. Collects ("harvests") email addresses from mailing lists, newsgroups, or websites;
  15. Transmits unsolicited email in any amount;
  16. Results in multiple complaints from third parties.

Email

You may not transmit, or solicit the transmission of, unsolicited email. You may not use unsolicited email to link to, or drive traffic to, any website we host, or any other service that we provide. We define "unsolicited email" to include:

  1. SPAM;
  2. Unsolicited commercial email (UCE);
  3. Opt-out mailing lists;
  4. Any message sent to a mailing list which was created by harvesting or collecting email addresses in any manner that does not obtain EXPLICIT permission from its recipient(s);
  5. Any message sent in high volume for the purpose of disabling or annoying its recipient(s);
  6. Any message that results in multiple complaints from its recipient(s).

Newsgroups

You may not post unacceptable content to any newsgroup, chatroom, or other public forum. We define "unacceptable content" to include any message or post that:
  1. Is posted to the same forum ten or more times;
  2. Is "cross-posted" to ten or more newsgroups;
  3. Is posted for the purpose of promotion of any product or website;
  4. Is posted in defiance of a newsgroup charter, forum rules, or FAQ;
  5. Is posted in high volume for the purpose of disabling or annoying viewer(s);
  6. Results in multiple complaints from forum users.

Resources

Shared Web Hosting share a common pool of resources, you may not monopolize our resources to the detriment of others. If your resource utilization approaches levels that might negatively impact other customers, we will notify you, and you will be required to reduce resource utilization, or purchase dedicated services. If your account severely impacts other customers, we may temporarily suspend your account without notice. You affect resource use in many ways, including:

  1. The rate and complexity of CGI scripts that you execute;
  2. The rate and complexity of database queries that you execute;
  3. The volume and frequency that you use email, FTP, control panel, and other services;
  4. The size and number of files that you upload to your website;
  5. The number of hits that your website receives;
  6. Your storage requirements, including email, database, and website storage.

End-users only

Except as set forth in our partnership program rules, including reseller and affiliate programs, our services are provided for end-users only. You may not "subhost" or resell any of our services, for fee or for free, without our express written consent.

PCI compliance

Site Assemble DOES NOT WARRANTY ANY services for PCI compliance. PCI compliance is the customer's responsibility. Site Assemble may provide limited assessment, alternate service configurations, and consultation services at additional fees, to assist the customer in achieving PCI compliance. Please contact us for more information.

Violation

If you violate these rules, you may be subject to additional charges for the costs and time we spend on diagnostics and troubleshooting, corresponding with legal counsel, communicating with authorities, responding to complaints, removing files, deleting unsolicited correspondence, and/or suspending or terminating your account.

If we believe that you are violating, or have violated these rules, we may, at our sole discretion, immediately suspend or terminate your account without notice. If we terminate your account, this does not release you from liability for charges due and owing.


Billing terms

Payments

All payments must be in U.S. currency. Site Assemble is NOT responsible for delays in processing check payments sent by mail. Send check payments to: Site Assemble, PO BOX 235034, Encinitas, CA 92023. If you send us a check that is returned unpaid, we will charge you a $25.00 processing fee, and assess the returned payment amount to your account. If we suspect fraud, we may immediately suspend your account without notice. If multiple payments from you are returned, we will require that you pay by cashier's check or money order.

Billing

For monthly recurring services, you may choose to be billed monthly, quarterly, or annually. For all other services, pre-payment is normally required. Regardless of your billing period, we will email you a statement in any month which shows recent billing activity.

Delinquent accounts

If you fail to pay your bill within 30 days, we will assess a monthly late payment fee of 1.5% or $5.00, whichever is greater. After 30 days we may also choose to suspend your account. We will not reactivate a suspended account until we receive payment in full. If we suspend your account for nonpayment, you are not eligible for a pro-rated refund for the time that your account was suspended. Suspended accounts are not accessible via the hosting control panel.

If you fail to pay your bill within 90 days, we will terminate your account, at which time all files, emails, settings, and configuration will be deleted.

Cancellation

When you add services to your account, you may receive special pricing for bundling services, selecting a longer term contract, or a volume commitment. For example, a discount may be given for annual contract or for the bundling of web hosting with security products (SSL). If you request to cancel or alter your service in a manner that would break that commitment, we may, at our sole discretion: (a) reject your request, or (b) retroactively increase any and all special pricing that you received, to the pricing that you would have received had you not made such a commitment. If you cancel a bundled service which receives special pricing any other services on your account will revert to standard retail pricing.

In the event that you cancel your account or downgrade a service, we will pro-rate and refund any monthly fees that you paid for service not rendered. Fees for non-monthly-recurring services, such as setup fees, are not refundable.

If you are owed a refund, we will send a company check to the billing contact that we have on file, within 30 days of your request.

Satisfaction guarantee

We offer a 30-day satisfaction guarantee only on monthly recurring services and corresponding setup fees, with certain exclusions. SSL Certificates, custom services, dedicated services are not eligible for our satisfaction guarantee.


Privacy policy

This privacy policy discloses the privacy practices for, and applies solely to information collected by, our website. It covers:

  • What personally identifiable information is collected from you through our website, how it is used and with whom it may be shared;
  • What choices are available to you regarding the use of your data;
  • The security procedures in place to protect the misuse of your information;
  • How you can correct any inaccuracies in the information.

Information collection, use, and sharing

We are the sole owner of the information collected on our website. We only collect information that you voluntarily give us via email, our control panel system, our online order forms, and/or other direct contact we have with you. We will not sell or rent this information to anyone. This information includes your name, address, phone number, fax number, email address, and credit card information required to establish service.

When you contact us, we will use your information to respond to your question, or to provide you with information regarding our services. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email, phone, fax, or mail in the future to tell you about changes to our policies.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a "closed-lock" icon at the bottom of your web browser, or by looking for "https" in the location bar of your web browser.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The systems in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a small piece of data stored on your hard drive that help us improve your access to our site, and helps us to identify repeat visitors to our site. These cookies are primarily used to store configuration information in your account control panel, and never contain personally identifiable information.

Links to other websites

Our website may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage you to be aware when you leave our website, and to read the privacy policy of any other website that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, please contact us immediately.

Digital Millenium Copyright Act (DMCA)

For problems arising under the Digital Millennium Copyright Act, please contact us at:

Site Assemble
PO BOX 235034
Encinitas, CA 92023

Termination and Suspension

Site Assemble may, at its sole discretion, terminate the user's account at any time with or without cause. Site Assemble also may, at its sole discretion, suspend a user's account at any time with or without cause. Termination or suspension for cause does not release the user from liability for charges due and owing.

Site Assemble may delete all data, files or other information that is stored in user's account upon termination. If payment has not been made pursuant to these terms and conditions, Site Assemble may exercise it's right to delete data files stored in the user's account. Site Assemble may, at its sole discretion, terminate or suspend any user's account in order to satisfy the safe harbor provisions of the Digital Millennium Copyright Act. Site Assemble reserves the right to cancel service at any time for any reason. Should Site Assemble cancel service, prepaid monthly fees for service not rendered will be prorated and refunded.

Customers may cancel their accounts at the end of their billing period. In this case, prepaid monthly fees for service not rendered will be prorated and refunded.

Site Assemble reserves the right to change its policies or prices at any time. Prices are guaranteed for the period of pre-payment only.